Effective date: 16th May 2025. These terms form an agreement between you and IBCTEC Ltd regarding the Marketme service.
1. Acceptance of terms
By accessing or using the services, software, or products provided by IBCTEC Ltd ("Company", "we", "us", "our"), you ("Client", "you", "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.
2. Description of services
IBCTEC Ltd provides custom software development, IT consultancy, system integration, cloud services, and ongoing technical support, as well as the Marketme (MME) subscription-based marketing application. Specific terms and deliverables will be outlined in individual project agreements or statements of work (SOWs).
3. Client responsibilities
Clients agree to:
- Provide timely access to necessary information, systems, personnel, and resources.
- Ensure all content and materials provided are legally owned or licensed.
- Cooperate reasonably with IBCTEC Ltd during all stages of project development and delivery.
4. Payment terms
Fees will be set out in individual contracts or invoices. Payments are due within 30 days of the invoice date unless otherwise stated. Late payments may incur interest at 2% per month or the maximum amount allowed by law.
5. Intellectual property
Unless otherwise agreed, all intellectual property created by IBCTEC Ltd during the course of service provision remains the property of IBCTEC Ltd until full payment is received. Upon full payment, ownership of bespoke software or deliverables may be transferred to the client as agreed in the contract.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information and not disclose such information to third parties without prior written consent, except as required by law.
7. Data protection
IBCTEC Ltd complies with the UK General Data Protection Regulation (UK GDPR). We will only use personal data provided by the client to deliver services or as required by law. Please see our Privacy Policy for more information.
8. What information we collect
We may collect the following information when you use the Marketme app or our services:
- Personal information: name, email address.
- Location data: user location (only when permission is granted and required for app functionality).
- Media access: we will request access to your gallery and videos for creating campaigns only after explicit permission is granted by you.
- Usage data: app interactions, device type, operating system, crash logs, and engagement with push notifications.
- Professional information: company name and role (if voluntarily provided).
- Payment information: all payments are processed securely through PCI-DSS compliant payment gateways; we do not store your card details.
- Technical data: IP address, browser type, device information, and app version.
- Voluntary information: any additional information you choose to provide via forms, surveys, or email communications.
Data collection compliance: all data collection practices comply with Apple App Store and Google Play Store guidelines. We only collect data that is necessary for app functionality and with appropriate user permissions. You can manage your privacy preferences and permissions through your device settings at any time.
9. Warranties and disclaimers
IBCTEC Ltd will use reasonable efforts to provide services in a professional and workmanlike manner. All services are provided "as is" and we disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.
10. Limitation of liability
To the fullest extent permitted by law, IBCTEC Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the services, including but not limited to loss of profits, data, or goodwill.
11. Termination
Either party may terminate the agreement with 30 days' written notice. Upon termination, the client shall pay for all work completed up to the termination date.
12. Governing law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
13. Account deletion & subscription management
Account deletion: you can delete your account at any time by following these steps in the app: Go to Dashboard → Settings → Delete Account. Account deletion will permanently remove your data from our system.
Subscription details:
- Our subscription plan "Marketme Premium" is billed at £25 per month.
- Subscriptions automatically renew every month unless cancelled before the renewal date.
- You may cancel your subscription at any time through the Google Play Store (Android), the Apple App Store (iOS), or your account settings within the app.
- To avoid charges for the next billing cycle, cancellation must be completed at least 24 hours before the renewal date.
- Subscription charges already processed are non-refundable, even after account deletion.
- Refunds are subject to Apple App Store and Google Play Store refund policies.
14. Mobile application — Marketme (MME)
We offer a mobile application called "Marketme (MME)" available on iOS (Apple App Store) and Android (Google Play Store), which provides subscription-based marketing services. The subscription includes a 3-day free trial followed by a charge of £8.99 per month on both platforms, as detailed below.
General terms (all platforms)
- Auto-renewal: subscriptions renew automatically at the end of each billing cycle unless cancelled at least 24 hours before the renewal date.
- Price changes: we will provide advance notice of any pricing changes. Continued use after the effective date constitutes acceptance of the revised price.
- Account deletion: deleting your account does not automatically cancel an active subscription — you must cancel through your platform's subscription management settings separately.
- No partial refunds: unused portions of a billing period are not refunded upon cancellation, except where required by applicable law or platform policy.
- Data privacy: all personal data collected through the app is governed by this Privacy Policy.
- Platform compliance: our app complies with Apple App Store and Google Play Store guidelines regarding subscription services, including clear pricing disclosure, easy cancellation processes, and transparent billing practices.
Currency note: all prices are in British Pounds (GBP, £). The exact amount charged may vary by region due to applicable taxes or platform currency conversion. The price shown at the point of purchase in the App Store or Google Play is the authoritative amount.
15. Changes to terms
We reserve the right to modify these Terms at any time. Any changes will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the new terms.
16. Contact us
If you have any questions or requests regarding our Privacy Policy or Terms of Service, please contact us at info@ibctec.co.uk. IBCTEC Ltd, 119 Fairmead Crescent, Edgware, Middlesex, HA8 8YR, United Kingdom. Company number 09126825. We will respond to your inquiries within a reasonable timeframe.
